Client Service Associate

Jackson Hewitt - 3451 • VA

107d

About The Position

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

Requirements

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role

Nice To Haves

• Experience in a customer service-oriented environment

Responsibilities

• Actively engage with clients
• Confirm appointments
• Follow up with past and potential clients
• Distribute marketing materials
• Keep clients engaged during wait times

Benefits

• Bonus based on performance
• Company parties
• Flexible schedule
• Opportunity for advancement
• Training & development
• Employee discounts
• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Tax preparation training
• Continuing tax education

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees