Client Service Associate I

JPMorgan Chase • Charlotte, NC

81d

About The Position

Join our Operations team in Charlotte as an Associate I, where you'll lead, coach, and inspire a diverse team to achieve results. Make an impact by resolving complex issues, driving process improvements, and fostering a customer-focused culture. As a team leader, you'll help shape strategic goals and ensure compliance with regulatory standards.

Requirements

• Minimum 2 years of management experience, preferably in Operations
• Strong verbal and written communication skills
• Proven problem-solving and conflict resolution abilities
• Demonstrated analytical capability and data interpretation skills
• Expert proficiency with Windows OS and Microsoft Office
• Ability to operate in a phone-based customer interaction environment
• Commitment to regulatory and departmental compliance

Nice To Haves

• Bachelor's degree
• Experience with process or system enhancements
• Exposure to performance management and inclusion initiatives
• Advanced proficiency with data analysis tools and reporting
• Track record of delivering high-quality customer experiences
• Strong strategic planning and organizational skills; adaptable and proactive

Responsibilities

• Lead and develop a high-performing team
• Manage performance and drive inclusion initiatives
• Resolve complex employee and customer issues
• Recommend process enhancements and ensure compliance
• Lead by example, coaching team members to achieve results
• Manage performance through feedback, development planning, and reviews
• Select, retain, and develop talent for a diverse, high-performing team
• Support inclusion and diversity strategies
• Resolve complex employee and customer inquiries with urgency
• Operate efficiently to meet deadlines and deliver high-quality service
• Communicate effectively with stakeholders to influence decisions
• Delegate tasks, prioritize workloads, and resolve conflicts
• Recommend and implement service and system enhancements
• Participate in goal setting and strategic planning
• Execute control initiatives and make policy-based decisions
• Analyze and interpret data to drive continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed