Client Service Associate I - Franchise Account Support
About The Position
Client Service Associate – Service Center Operations Are you ready to make a meaningful impact in a dynamic, client-focused environment? Join us and become a vital part of a team that values your expertise, encourages your growth, and empowers you to deliver exceptional service every day. As a Client Service Associate, you’ll help shape the client experience, drive operational excellence, and contribute to a culture of innovation and collaboration. This is your opportunity to build relationships, solve problems, and advance your career in a supportive and inclusive workplace. As a Client Service Associate in Service Center Operations, you play a key role in supporting our clients and ensuring smooth service delivery. You will work with us to resolve client inquiries, process transactions, and identify opportunities to enhance client relationships. Your contributions help us maintain high standards of service, foster teamwork, and drive continuous improvement. Together, we create a positive impact for our clients and our organization.
Requirements
- Bachelor’s degree or equivalent experience required
- Strong analytical, problem-solving, and organizational skills
- Excellent written and verbal communication abilities
- Ability to work independently and collaboratively within a team
- Proficiency in relevant digital tools (e.g., Excel, SQL, Python)
- Commitment to maintaining high standards of integrity and professionalism
- Demonstrated ability to manage multiple tasks and prioritize effectively
Nice To Haves
- Relevant professional experience in client service or operations
- Experience with process automation or digital transformation initiatives
- Familiarity with data analysis and reporting tools
- Knowledge of fraud prevention strategies and risk management
- Experience working in a regulated environment
- Advanced digital literacy and strategic planning skills
- Professional certifications from reputable institutes (if applicable by region) experience.
Responsibilities
- Address client inquiries and provide timely, accurate support
- Process transactions and troubleshoot issues with attention to detail
- Identify and refer opportunities for additional services based on client needs
- Apply product and service knowledge to resolve client issues
- Collaborate with internal stakeholders to achieve shared objectives
- Analyze data, identify trends, and deliver actionable insights
- Maintain compliance with internal policies and regulatory requirements
- Seek opportunities to improve processes and enhance efficiency
- Communicate effectively with team members, management, and partners
- Demonstrate ownership and accountability for deliverables and deadlines
- Support fraud prevention strategies and contribute to risk mitigation
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
