Client Service Associate - Employee Benefits

Hylant • Toledo, OH

2d • Hybrid

About The Position

The Opportunity: Enhance the client experience by providing support to the internal team. To develop skills, industry knowledge and relationships by meeting or surpassing the service expectations of clients, prospective clients, agency and company personnel. The ideal candidate should have a reliable transportation method to work hybrid from our Toledo office. Are You A Match? The Client Service Associate is driven by prompt, accurate and thoughtful service to internal team members and clients by consistently responding to inquiries within 24 hours of receipt. No prior experience required; 2+ years’ experience preferred in the employee benefit space, s/he will preferably have an active life and health license. In This Role You Will Execute On: Grow and develop knowledge in insurance as well as Hylant’s servicing tools and processes to obtain Life & Health Insurance License. Cross train to support all benefit functions (implementation, advocacy, compliance, marketing, member engagement, health strategies, and data analysis). Provide high volume tactical client service support to client service teams as requested. Such as: Provide backup to local administrative support as requested. Perform other duties and special projects as requested.

Requirements

• High School Diploma or equivalent required; associates or bachelor’s degree preferred.
• No prior experience required; internship or exposure to a professional work environment preferred.
• Ability to obtain and maintain Life and Health Insurance License.
• Proficient in Word, Excel, PowerPoint and Outlook
• Ability to organize, plan and prioritize with effective results
• Intermediate to advanced communication skills, including listening, speaking and writing.
• Must be legally authorized to work in the United States

Nice To Haves

• Prior experience using Employee Navigator or other HRIS systems preferred, but not required.
• 2+ years’ experience preferred in the employee benefit space, s/he will preferably have an active life and health license.

Responsibilities

• Grow and develop knowledge in insurance as well as Hylant’s servicing tools and processes to obtain Life & Health Insurance License.
• Cross train to support all benefit functions (implementation, advocacy, compliance, marketing, member engagement, health strategies, and data analysis).
• Provide high volume tactical client service support to client service teams as requested.
• Provide backup to local administrative support as requested.
• Perform other duties and special projects as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees