Non-Registered Client Service Assistant/ 401(k) Client Service Assistant (Richmond, Suffolk or Virginia Beach)

Towne Bank•Richmond, VA

39d

About The Position

Essential Responsibilities: Answer telephones and screen calls for financial advisors Interacts daily on the phone and in person with prospective and existing clients including handling basic inquiries Research client and security information through the back-office system Process and follow-up on client documentation for proper maintenance of accounts Prepare letters, forms and spreadsheets to assist with servicing existing clients and prospecting for new clients Create and maintain records and files Maintain databases and create reports Assist financial advisors with marketing efforts including seminars, etc. Receive and process deposits and securities when needed Train other service associates when needed Crosstrain on other operational functions and performs back-up in these areas as needed Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA). Other duties as assigned.

Requirements

Must project an excellent customer service attitude
Good interpersonal skills to deal with clients, financial advisors and other staff
Strong written and verbal communication skills sufficient to deal with financial advisors, clients and other staff
Professional and pleasant appearance and demeanor to work with clients
Ability to work under pressure and meet daily deadlines
Ability to work independently
Good organizational skills to be able to prioritize tasks
Good analytical skills to be able to research account information
Mathematical abilities sufficient to process account and transaction information
Ability to operate general office equipment (copier, fax, etc.)
General computer skills to include competence in Windows and MS Outlook
High School graduate or equivalent
Regular attendance is required
At least 3 years retirement plan industry or related work experience

Responsibilities

Answer telephones and screen calls for financial advisors
Interacts daily on the phone and in person with prospective and existing clients including handling basic inquiries
Research client and security information through the back-office system
Process and follow-up on client documentation for proper maintenance of accounts
Prepare letters, forms and spreadsheets to assist with servicing existing clients and prospecting for new clients
Create and maintain records and files
Maintain databases and create reports
Assist financial advisors with marketing efforts including seminars, etc.
Receive and process deposits and securities when needed
Train other service associates when needed
Crosstrain on other operational functions and performs back-up in these areas as needed
Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA)
Other duties as assigned.