Client Service and Sales Specialist

Marsh McLennan • Salt Lake City, UT

9d • Remote

About The Position

We are seeking a talented individual to join our Client Service and Sales Specialist team at Mercer. This role will be based Fully Remote. This position offers an exciting opportunity to be a vital part of a dynamic team, providing first line service to North American prospects and clients while contributing to revenue growth and client satisfaction. We will count on you to: Convert active leads into sales and solicit participation for compensation and benefit surveys. Respond to inbound calls, emails, and chat inquiries, which may require deviation from standard screens, scripts, and procedures. Conduct needs-based assessments to identify the right products and/or solutions for clients and prospects. Leverage internal connections and resources to provide answers and resolve client issues. Process client and product order information. Demonstrate Mercer proprietary systems to end-users (clients).

Requirements

• Bachelor’s degree preferred, or an Associate’s degree with 3+ years of experience in a corporate environment.
• Exceptional customer service skills.
• Tech-Savvy – ability to learn and navigate multiple platforms.
• Excellent organizational, time management, verbal, written, interpersonal, and business communication skills.
• Ability to work a consistent schedule of 9:00 AM–6:00 PM CST.

Nice To Haves

• Strong critical thinking and analytical skills.
• Ability to build rapport across all levels of the organization.
• Sales experience.

Responsibilities

• Convert active leads into sales and solicit participation for compensation and benefit surveys.
• Respond to inbound calls, emails, and chat inquiries, which may require deviation from standard screens, scripts, and procedures.
• Conduct needs-based assessments to identify the right products and/or solutions for clients and prospects.
• Leverage internal connections and resources to provide answers and resolve client issues.
• Process client and product order information.
• Demonstrate Mercer proprietary systems to end-users (clients).

Benefits

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your wellbeing.
• health and welfare benefits
• tuition assistance
• 401K savings and other retirement programs
• employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree