Client Service Analyst

Aires•Danbury, CT

8d•Hybrid

About The Position

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations. We Have… An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98% A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development A comprehensive benefits package, including a 401K matchHybrid work environment - Must be Pittsburgh based An excellent career opportunity is currently available for a Client Service Analyst reporting to the Aires Pittsburgh, PA team. This exciting opportunity is in a high growth environment where you will utilize your experience to provide reporting and configuration support to the Client Service team. The Client Service Analyst acts as a subject matter expert in reporting database and modifies reporting to meet clients needs. The position will also be responsible for updating and maintaining the client database to capture user accounts, policy data, and authorization information.

Requirements

High School Diploma/GED required, associate or bachelor’s Degree preferred
2-3 years of client services support in the relocation industry
2-3 years of extensive customer service experience in the relocation industry
Computer literacy with MS Office products, and ability to grasp proprietary software
Demonstrated ability to manage multiple competing tasks
Ability to follow policies and procedures
Can-do attitude
Genuine desire to help others
Team oriented mindset, with a strong sense of care and urgency
Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

Nice To Haves

GMS and CRP certifications preferred
Excellent customer service and administrative skills

Responsibilities

Provides reporting, configuration and administrative support to the Client Service team.
Completes basic modification of standard reports within reporting tools for internal and external users.
Enters new information and maintains policy database.
Assists with database updates for various items (authorization/tracking information, NAS requirements, Aires Team, client requirements, etc.)
Requests & tests changes to authorization forms, cost estimate tools and IT MobilityX customizations.
Creates client MobilityX accounts and assists with user administration.
Adds and updates contacts in database.
Enters client fee schedules into the online tool.
Updates implementation guide & completes client policy documentation and edits.
Assists in training clients in MobilityX (for SBO/Non CSM clients).
Conducts data audits and scrubs to maintain 100% data integrity on client reporting and MobilityX.
Assists with manual client processes including review of billings, PO assignments, and TEQ audits to ensure accuracy.