Client Service Analyst - Remote - US

Circana

22h•$60,000 - $70,000•Remote

About The Position

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com. What will you be doing? As a Client Service Analyst you will be in a multi-faceted role integral to client satisfaction through executional and service excellence while maintaining a deep understanding of customer needs and requirements. Circana is looking for professional and sharp analytic minds to execute, analyze, and collaborate with our Retail client teams. Key Skill Sets Quality Control: Attention to detail is key to achieving high-quality results through data integrity Client Focus: Consistently act with client satisfaction in mind and follow through on commitments to ensure the needs of the client are met Planning and Organizing: Determine effort and resources required to meet objectives; able to plan, coordinate, and manage resources effectively to ensure task completion Execution: Work independently and effectively, while also collaborating with virtual and diverse teams

Requirements

1+ years of experience
Demonstrated ability to learn and utilize various computer software, including MS Excel.
Marketing and/or sales with a premier Consumer Packaged Goods (CPG) company
Demonstrated expertise in translating data and analysis into relevant implications.
Strong project management and process skills
Able to engage in consultative manner with clients when helping solve/manage content deliverables
Flexibility of work schedule to cover night and weekend work when needed
Bachelor’s degree preferred, business, analytics, data, technology ideally

Nice To Haves

Experience with syndicated data is a plus.

Responsibilities

Key point of contact to the client for service-related requests or issues
Engage in a consultative manner with clients when helping solve/manage content deliverables
Assist Client by providing report creation and editing services
Assist in providing on-time quality deliverables via Circana’s Unify platform
Answer general questions regarding the aforementioned applications and tools
Develop and leverage strong, collaborative relationships with other technology and delivery teams, as well as our outsourcing partnerships.
Weekly update and QC of client’s syndicated tools using Unify Dimension Builder