Client Service Analyst

IQVIA•Wayne, PA

16h

About The Position

Serves as the primary support liaison and Information Advisor between the clients and IQVIA for a portion of a large or mid-sized market. Maintains on-going contact with clients, ensuring they obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship.

Requirements

Bachelor’s degree preferred
Minimum of two years related work experience
Reasonable knowledge of IQVIA products and services
Pharmaceutical knowledge / experience preferred
Knowledge of IQVIA products and services a plus
Knowledge of client service concepts, practices and procedures
Demonstrated problem solving, analytical and expert customer service skills
Proficiency in PC applications - Microsoft suite
Ability to communicate effectively with various levels in the organization (written and oral)
Demonstrated ability to develop and maintain relationships in a diverse business environment
Ability to understand complex concepts, and processes
Ability to multitask, manage time effectively, and prioritize well
Meeting facilitation, presentation and training experience preferred

Responsibilities

Translates client needs into IQVIA solutions/reports
Follows Standard Operating Procedures to create and maintain individual reports according to client specifications
Verifies all reports before delivery to the client, on a weekly and monthly basis
Researches, analyzes and responds to client questions concerning the contents of their deliverables
Ability to work with a team and independently to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact
Conducts product and process training for clients and other IQVIA employees
Partners with clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables while identifying revenue opportunities within existing clients
Facilitate service meetings established by contract and client
Partner with the account manager to identify client business issues and provide solutions.
Actively participates and owns action items and tasks related to service meetings established by contract and client
May represent IQVIA on external client projects
Actively participates and owns action items and tasks related to service meetings established by contract and client
Ability to travel to clients and IQVIA offices as appropriate