Client Service Analyst

Bank of Montreal•Minneapolis, MN

1d•Onsite

About The Position

The Client Service Analyst provides support and product expertise for financial planning business development, sales, and service delivered by wealth advisors and relationship managers. This role involves servicing client relationships to ensure an exceptional experience, introducing new services, and assisting in preparing new business proposals and presentations. The analyst will conduct market research, identify prospective clients, and act as a key service contact, taking ownership of client issues and collaborating with others for resolution. They will liaise with external advisors, develop an understanding of customer needs, and suggest improvements for service interactions. Responsibilities also include coordinating strategic initiatives, building stakeholder relationships, preparing financial reports, updating sales tracking databases, and organizing client files. The analyst provides administrative and transactional support to advisors, contributes to the business plan, and maintains high-quality service standards to maximize client retention and growth. They are expected to develop rapport with clients, follow risk and compliance processes, protect bank assets, and comply with all regulatory, legal, and ethical requirements. The role involves applying the Risk Management Framework, making sound decisions, and adhering to policies and regulations. The analyst will think creatively, propose new solutions, exercise judgment to solve problems, and work mostly independently.

Requirements

Typically between 3 - 5 years of relevant experience.
Post-secondary degree in related field of study or an equivalent combination of education and experience.
General knowledge of financial planning and wealth management.
Proficiency in office software and sales management software.
Comfortable exploring beyond one's area of technical expertise (i.e. discipline).
A willingness and aptitude to influence and recognize new business opportunities.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Nice To Haves

Working towards a financial planning designation preferred.

Responsibilities

Provides support and product expertise for the financial planning business development, sales and service delivered by wealth advisors and relationship managers.
Services relationships in the assigned portfolio to ensure an exceptional client experience.
Introduces services to clients to enhance the overall experience.
Assists in preparing new business proposals or presentations to clients / prospects based upon their needs.
Assists Wealth Advisors in market research of client and prospects.
Assists Wealth Advisors in identifying prospective clients.
Acts as the key service contact for clients.
Takes ownership of client issues and collaborates with others to resolve or escalates per guidelines.
Liaises with external advisors of clients on behalf of the wealth advisor / relationship manager.
Develops an understanding of the customer needs and the account strategy and effectively communicates this to clients and prospects.
Make suggestions about how to improve the overall service interaction for prospects and clients.
Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
Builds effective relationships with internal / external stakeholders.
Ensures alignment between stakeholders.
Prepares reports for financial plans; inputs appropriate data according to established guidelines.
Makes updates to sales tracking, forecast and pipeline, relationship plans, and other databases.
Participates in account review process and completion of required action items.
Organizes client files and ensures proper documentation.
Supports the assigned advisors and client portfolio through administrative and transactional support including correspondence, relationship reviews, account documentation and sales reporting.
Prepares reports for financial plans and prospect presentations with an understanding of the anticipated prospect/client needs.
Supports the achievement of the business plan within the designated territory / region.
Collaborates effectively with internal stakeholders to build capability and drive business growth.
Meets high-quality service standards to maximize relationship retention and growth.
Develops rapport and instills confidence with the client to develop credibility and earn their trust.
Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensures an effectively run function.
Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.