Client Service Analyst -Workers Compensation

NCCI • Boca Raton, FL

18h • $51,000 • Hybrid

About The Position

Join a team that makes a meaningful impact in supporting a healthy workers compensation system. If you enjoy solving problems, digging into details, and helping customers gain clarity, this is a great opportunity to grow your career in a supportive, mission-driven environment. As a Client Service Analyst, you’ll play a key role in helping insurance carriers, agents, and policyholders understand complex rules, data, and rating information.

Requirements

• Bachelor’s degree is required.
• Minimum 1 year in a customer-facing, analytical role (relevant internship, job experience, or pertinent education may be considered).
• Outstanding communication, critical thinking, analytical problem-solving, and decision-making skills.

Nice To Haves

• 3+ years in an analytical, client service position in industries such as insurance, finance, banking, or industries with transferable skills.
• General understanding of workers’ compensation insurance or insurance industry experience
• Industry course work or designations such as AIS, AU, CPCU
• Keywords: customer service, client service, financial services, insurance

Responsibilities

• Use the knowledge from your new hire training to respond to client questions regarding workers’ compensation rules.
• Collaborate with internal teams to ensure timely and accurate resolution of client requests.
• Participate in process improvements and assist with training initiatives.

Benefits

• A comprehensive total rewards package that includes 4-weeks’ annual paid time off, generous paid holiday package, and insurance coverage beginning on your first day.
• Opportunities for: special projects, process improvements, and initiatives designed to help you develop your skills and create a career path with growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level