Client Service Analyst I
About The Position
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Maintains positive, timely and accurate communications with partners and clients Leverages various tools and technologies to research and resolve issues Handles inbound phone call and email tickets
Requirements
- Learns to use professional concepts.
- Applies company policies and procedures to resolve routine issues.
- Follows practices and procedures for analyzing issues to resolve or escalate.
- Ability to solve problems using experience and good judgment.
- Demonstrated effective written and oral communication skills
- Learns how to interpret and communicate technical concepts
- May participate in rotation of on-call incident management responsibilities
Responsibilities
- Maintains positive, timely and accurate communications with partners and clients
- Leverages various tools and technologies to research and resolve issues
- Handles inbound phone call and email tickets
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
