Client Service Analyst I
About The Position
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Maintains positive, timely and accurate communications with partners and clients Leverages various tools and technologies to research and resolve issues Handles inbound phone call and email tickets Skills- Learns to use professional concepts. Applies company policies and procedures to resolve routine issues. Job Complexity - Follows practices and procedures for analyzing issues to resolve or escalate. Supervision - Works under team leaders to ensure accurate and thorough resolutions Problem Solving - Ability to solve problems using experience and good judgment. Effective Communication - Demonstrated effective written and oral communication skills Technical Aptitude - Learns how to interpret and communicate technical concepts May participate in rotation of on-call incident management responsibilities Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected]. Welcome to your candidate home! We are excited that you are exploring opportunities with Global Payments and look forward to learning more about you! From here, you can track the progress of your application, stay up to date on any next steps and keep your contact information current. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected] EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [email protected].
Requirements
- Ability to solve problems using experience and good judgment.
- Effective Communication - Demonstrated effective written and oral communication skills
- Technical Aptitude - Learns how to interpret and communicate technical concepts
Responsibilities
- Maintains positive, timely and accurate communications with partners and clients
- Leverages various tools and technologies to research and resolve issues
- Handles inbound phone call and email tickets
- Learns to use professional concepts.
- Applies company policies and procedures to resolve routine issues
- Follows practices and procedures for analyzing issues to resolve or escalate
- Works under team leaders to ensure accurate and thorough resolutions
- Ability to solve problems using experience and good judgment
- Demonstrated effective written and oral communication skills
- Learns how to interpret and communicate technical concepts
- May participate in rotation of on-call incident management responsibilities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
