Client Service Analyst-Field Services

Boston Medical Center • Boston, MA

21h • $24 - $34

About The Position

Primarily responsible for implementing / supporting and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees. Position: Client Service Analyst-Field Services Department: Service Desk Schedule: Full Time

Requirements

• Bachelor's degree preferred, in computer science or equivalent field. May substitute an equivalent combination of education and experience.
• One to three years of experience in IT support, with technical proficiency in a broad range of software and hardware.
• Impeccable customer service skills
• Must be able to multi-task and prioritize well
• Experience using ticketing system to track incidents.
• Excellent writing and communication skills
• Demonstrated problem-solving ability
• Working Knowledge of current PC and mobile computing technology
• Ability to give verbal instruction patiently to non-technical users
• Familiarity with Windows Active Directory, Microsoft Exchange, Remote Assist, - Desktop: Microsoft Office O365. Microsoft Defender Enterprise, Bit-Locker- Microsoft Edge - Microsoft Windows 10-11, Linux, Macintosh - Hardware: Dell Optiplex desktops, Latitude laptops and Intermec/HP Zebra printers - Protocols: TCP/IP, HTTP, Ethernet - Technologies: Solar Winds, Aruba ClearPass, DHCP, VPN, VDI, VMware, MECM/SCCM.

Nice To Haves

• Certification in A+ strongly preferred.
• ITIL Foundations certification strongly preferred
• Healthcare experience a plus.
• Service Now knowledge preferred

Benefits

• benefits (medical, dental, vision, pharmacy)
• discretionary annual bonuses and merit increases
• Flexible Spending Accounts
• 403(b) savings matches
• paid time off
• career advancement opportunities
• resources to support employee and family well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level