Client Service Ambassador

SGS • Harrisburg, PA

124d

About The Position

Act as a liaison or contact between clients, laboratory management and department personnel. Also responsible for providing resolution to client service issues and technical support to laboratory personnel and clients.

Requirements

• 4-year degree in Food Science, Microbiology or closely related field; Alternatively, equivalent work experience
• 1+ years of laboratory experience
• Effective problem prevention and problem-solving skills
• Written and verbal communication skills necessary to cross multiple disciplines
• Proficiency with Microsoft Word and Excel
• Proficiency with LIMS and Client Portal systems
• Ability to interact with clients, affiliates, and employees effectively while maintaining a professional and pleasant work approach even under stressful conditions

Responsibilities

• Provide quality and timely response to internal and external client inquiries and requests
• Communicate results problems and discrepancies to clients and follow issue through to a satisfactory conclusion
• Track and trend client data as required
• Identify client concerns, complaints, and trends and recommend changes to accommodate client needs
• Set up new client accounts in LIMS and create required documents for sample submission for new clients
• Maintain records of all client communications and requirements
• Notify laboratory of special client requirements and monitor for compliance
• Ensure compliance to ISO 17025 standards are maintained

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree