Client Service Advisor

Fiserv•Marietta, GA

About The Position

As a Client Service Advisor, you will work directly with our internal clients, external clients and support channels to partner and enable sales of our products and services to merchants and/or financial institutions. You will take ownership, over growing the revenue, taking a strategic approach to maintaining, growing and developing our partnerships while creating new relationships

Requirements

3- 4 years of experience as an Account/Client Executive or National Client Service Representative with large financial institutions, point of sale system integrators, value added resellers.
Ability to drive issues to resolution under moderate supervision
Strong verbal, written and interpersonal communication skills
Excellent time and task management ability
High School Diploma or equivalent
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

2-3 years of Fintech experience
Experience with Electronic payment systems, POS payment hardware, and IT systems
Technology savvy, Microsoft Word, Strong Excel/spreadsheet experience
Bachelors Degree

Responsibilities

Design and implement innovative and process improvements to resolve the root cause of recurring partner/client issues.
Lead constant improvement efforts for issue tracking and reporting.
Research and resolve client issues
Coordinate running new services, products, and challenges between the partner and production support.
Work with accounts with multi product platforms/environments.
Work on complex tasks, issues and environments.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave