Client Service Administrator (Bilingual) Monday - Friday (8:00 a.m.-5:00 p.m.)

QuickBox Fulfillment•South Fulton, GA

4d•Onsite

About The Position

General Description: Quick Box Fulfillment is looking for a Client Services Administrator to help with day to day tasks within the Client Services team. The Client Services team is responsible for all communications to the Quick Box client base. As part of the team you will be responsible for communicating to C level employees both within Quick Box and our Clients. This is a Full-Time position, Monday through Friday. This is a great opportunity for someone looking to join a growing company focused on providing fast, friendly and accurate service. The diverse backgrounds of our management and ownership team will provide exposure to multiple facets of business and fulfillment/warehousing.

Requirements

High school diploma or GED
Bilingual (English/Spanish)
Quick/Critical Thinker with the ability to think on your own
Must be a self-starter and able to handle multiple priorities
Strong computer and word processing skills, working with Microsoft Suite
Strong Excel and PowerPoint skills is a must
Works well in Team environments
Willing to contribute ideas and feedback
Ability to learn on the go and pickup processes while in flight
Dependable and Punctual
Ability to clearly communicate with all levels of employee
Extremely Organized but able to adapt at will
Ability to lift 50lbs

Nice To Haves

Associates, Bachelor’s Degree or equivalent work experience preferred
Experience with Warehouse Management Systems preferred

Responsibilities

Administratively support QuickBox Clients and the Client Services Team with functions related to direct to consumer and retail order fulfillment.
Daily tasks include, assisting the Client Services Managers in triaging and responding to Client inquiries, daily reporting, updating and maintaining client information and documentation, and building strong relationships both internally and with the client.
Client Communication: Responding to client inquires via phone, email, Slack, Teams and other channels. Must have excellent verbal and written skills.
Information Management: Maintaining and updating client records, managing databases and ensuring data accuracy.
Client Relationship Building: Provide excellent customer service, addressing concerns and fostering positive client relationships.
Reporting: Daily reporting and ensuring compliance
Compliance: Collaborating with other team members and providing support to senior staff
Problem Solving: Troubleshooting issues, researching solutions and escalating concerns when necessary
Strong communication and interpersonal skills: Ability to effectively communicate with clients and team members
Excellent organizational skills: Ability to manage multiple tasks, prioritize work and meet deadlines
Proficiency in Microsoft Office Suite: Experience with Word, Excel, PowerPoint and other relevant software
Attention to detail: Accuracy in data entry, project creation, project management and documentation
Adaptability & Flexibility: Ability to adjust to changing priorities and work in a fast-paced environment
Other administrative duties as required and assigned