Client Service Administrator (CSA) Long Island, New York

Broadridge•Edgewood, NY

67d•$25 - $28•Hybrid

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Requirements

Bachelor's degree (B.A.) from a four-year college or university; or 2-4 years of related experience and/or training; or equivalent combination of education and experience.
Ability to work in a fast-paced, high-pressure environment.
Must be oriented, demonstrate the ability to multi-task, and have excellent time management skills.
Excellent written and verbal communication skills.
Possess the ability to establish good personal and working relationships with internal partners.

Responsibilities

Collaborates with relationship managers, internal colleagues, and external partners to problem solve and resolve inquiries on matters of Stock Transfer.
Performs day-to-day assigned functions in the specified timeframe to ensure that our client expectations are met and exceeded.
Works alongside relationship managers to prepare business reviews and service-level agreement (SLA) reporting to ensure clients are satisfied with their Transfer Agency products and services.
Prepares and issues service instructions to various operating units based on client requests.
Ensures effective delivery of clients' monthly reports.
Works independently or with the Relationship Manager to ensure proper follow-through on client requests.
Performs reconciliation activities.
Serves as a mentor, coach, and teammate for other Client Service Administrators within the team.
Assists relationship managers with special projects, expediting transactions, troubleshooting and problem solving for client accounts.
Assists management with generating and monitoring internal reports to ensure timely and efficient progress.
Maintain an equitable and inclusive environment and culture in which every associate feels connected to our organization.
Expected to work within our Connected Workplace environment through our hybrid work model.