Client Service - Account Manager

Oliver • Richmond, VA

23h

About The Position

Oliver Inc. is looking for a customer-oriented Account Manager, Client Services who will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of high-quality services. You will serve as the main point of contact between Oliver and its clients, working to manage and build long-term business relationships, provide solutions, and contribute to overall client satisfaction, collaborating with internal departments to drive the process. If you are a natural communicator with a passion for customer service, we would like to meet you! About the Role: As our Account Manager, Client Services , you will: Understand client's business goals and challenges to provide effective solutions. Manage a portfolio of client accounts, ensuring their needs are met. Client and internal communication regarding customer orders, samples, estimates and job specifications. Facilitate the internal flow of information across departments to ensure customer specifications are accurately described and prepared for production. Manage CRM contacts, track customer interactions, monitor workflow for customers, strategize and problem solve in coordination with sales department. Present proofs, obtain customer approvals, provide samples, and determine agreed upon delivery dates. Responsible for onsite customer experience, which can include strategy sessions, plant tours illustrating Company capabilities, and offsite customer visits.

Requirements

• 4 to 5 years of experience in a customer service, sales, manufacturing environment.
• Proficient in Windows, Word, Excel, ERP and CRM systems, (JD Edwards preferred).
• Ability to multi-task while exercising judgment in a high-volume and fast-paced environment.
• High School diploma; college degree a plus.
• Excellent oral and written communication skills.
• Occasional overnight travel when necessary.

Nice To Haves

• college degree a plus

Responsibilities

• Understand client's business goals and challenges to provide effective solutions.
• Manage a portfolio of client accounts, ensuring their needs are met.
• Client and internal communication regarding customer orders, samples, estimates and job specifications.
• Facilitate the internal flow of information across departments to ensure customer specifications are accurately described and prepared for production.
• Manage CRM contacts, track customer interactions, monitor workflow for customers, strategize and problem solve in coordination with sales department.
• Present proofs, obtain customer approvals, provide samples, and determine agreed upon delivery dates.
• Responsible for onsite customer experience, which can include strategy sessions, plant tours illustrating Company capabilities, and offsite customer visits.
• Audit and update open sales order, finished goods inventory, and open orders for billing purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED