Client Service Account Manager - Healthcare Payments - Vice President

JPMorgan Chase • Philadelphia, PA

93d

About The Position

If you excel at client-facing strategic account leadership, and thrive in a fast-paced, problem-solving environment, join our Strategic Partnerships team to drive customer-centric strategies and collaborate across JP Morgan to deliver tailored product solutions that meet our EHR clients’ needs. As a Client Service Account Manager Vice President in Healthcare Payments, you will be part of the Strategic Partnerships Relationship Management team. You will be responsible for managing and growing relationships with some of the largest and most prestigious healthcare EHR customers. In this position you will have the opportunity to directly impact revenue retention and revenue growth. You are a self-motivated, proactive, results-oriented candidate who wants to excel and learn in an open, professional, and team-oriented environment.

Requirements

• 5 + years of proven success in a revenue-generating role
• 5 + years of experience within healthcare, health-tech, and/or merchant services
• Excellent people skills and ability to build relationships with customers.
• Sound judgment in setting customer expectations and managing sensitive customer situations.
• Excellent organizational skills in daily task management and follow-ups.
• Influence without direct authority
• Displays strong analytical and problem-solving skills.
• Proficient with building and delivering customer presentations, decks, and executive level summary notes and action items.

Nice To Haves

• Healthcare Revenue Cycle, Financial Services, Banking & Treasury Experience.
• Bachelor’s degree or higher
• Prior work experience in healthcare payment processing
• Demonstrates knowledge of healthcare patient accounting systems / practice management systems.

Responsibilities

• Manage large, high profile partnerships, ensuring the health and satisfaction of customer relationships.
• Maintain accurate customer account information, opportunity pipeline data, and documentation of activities.
• Serve as the Customer’s primary healthcare payments business contact to help facilitate regular business activities that are both strategic and operational, designed to promote value to ensure client satisfaction.
• Identify and build strategic relationships with operational and executive staff within your assigned partnerships to ensure the highest levels of efficient interaction.
• Partner with JP Morgan Bankers and Treasury Management Officers to stay connected on customer relationship across our lines of business.
• Develop strong relationships with client leads and executives/C-suite.
• Support Business Development activities which contribute to the achievement of the annual revenue plan including execution of regular Strategic Business Reviews, Strategic Account Plans, Customer Governance Calls and Solution Demonstrations.
• Identify upsell and new solution expansion opportunities within payments, banking and treasury to ensure revenue growth, and provide referrals as appropriate across the firm.
• Promote adoption of InstaMed’s solutions across your portfolio by identifying or promoting opportunities where InstaMed can offer value.
• Identify possible risk areas that could impact customer retention or damage the customer relationship and appropriately communicate and escalate internally in a timely and effective manner.
• Serve as a customer escalation point and help coordinate internal activities across various departments that result in a successful resolution for the customer.
• Prepare, deliver and execute customer Orders, Contracts, and Renewals to support retention and growth.
• Demonstrate a thorough understanding of InstaMed solutions, products and processes. Demonstrate a thorough understanding of customers EHR systems, and how InstaMed supports and integrates with systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree