Client Server/Citrix Administrator

Children's Healthcare of Atlanta-posted 3 days ago
Full-time • Mid Level
5,001-10,000 employees
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This Epic Client Server Administrator (ECSA) position is responsible for implementing, administering, proactive monitoring, maintaining and enhancing the Microsoft Windows server infrastructure which support day-to-day operations of critical Epic application environments serving Production, Non-production, Reporting, Training and Disaster Recovery to ensure the highest degree of systems performance and availability.

  • Installs, configures, administers, manages, monitors, troubleshoots, and optimizes Epic ECSA Components: BCA-PC, BCA-Web, Cantu, Care-EveryWhere, Care-Link, ECSA Tools, FIPS, Haiku, HyperSpace, HyperSpace-Web, Interconnect, Kuiper, MyChart, MyChart Mobile, PrintService, Relay, Rover, SOAPProxy, Store-Forward, SystemPulse, and WebBlob.
  • Provides application installation and troubleshooting of Citrix XenApp suite of products, such as provisioning server, desktop delivery control, virtual desktop images/target devices.
  • Provides extensive troubleshooting in installation and configuration of Windows Operating Systems; Disk Configuration and Installation and Configuration of Active Directory Group Policy; Systems Back-up and Recovery; Windows Performance Tuning and Windows Server troubleshooting.
  • Responsible for implementation of Citrix environment GPOs.
  • Develops and maintains O&S Standard Operating Procedures for XenApp environment.
  • Evaluates hardware and software, including peripheral, output, and related equipment.
  • Participates in the development and implementation of Citrix-related operational procedures and standards.
  • Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
  • Develops and implements testing strategies and document results.
  • Troubleshoots and resolves complex problems.
  • Maintains current knowledge of relevant hardware and software applications as assigned.
  • Manages XenApp desktop image builds and maintenance with proper change management.
  • Provides support for Citrix printing.
  • Deploys Citrix VM’s as needed.
  • Manages, supports, and optimizes desktop management and delivery applications/software.
  • Maintains a highly available and disaster recovery configuration including monthly testing.
  • Maintains and standardizes Citrix images.
  • Patches environments monthly meeting department goals.
  • Builds, implements, and supports virtual desktop infrastructures meeting organization standards.
  • Monitors Citrix farm resources and take actions as needed.
  • Participates in special projects as required.
  • Performs other duties and responsibilities as required.
  • Keeps current with relevant technologies that apply to their day to day job.
  • 5 to 8 years related experience including 3 years of experience in a desktop support or direct support helpdesk position
  • 5 years of experience in application delivery services including Hypervisors (VMWare 5.X, 6.X), Windows Operating Systems, Citrix XenApp 6.X, 7.X, Applications, and Patch Management
  • Demonstrate well-developed organizational, written communication and analytical skills
  • Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative, executive staff and patient care systems users
  • Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities
  • Epic ECSA101
  • Epic ECSA 102 or Epic ECSA 105
  • Microsoft Certified Professional (MCP) certification in a Windows server operating system or Citrix Certified Administrator (CCA)
  • High school diploma or equivalent
  • Epic ECSA110, MyChart, MyChart Mobile, and EpicCare-Link, ECSA115
  • Associates degree in Software Engineering or Computer Science
  • Experience with network administration using Active Directory Group Policy Objects as well as systems administration
  • CCAA
  • 2+ years of experience in healthcare setting
  • Epic ECSA101, 102 and 105
  • Epic ECSM
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