Client Review and Disbursement Specialist

Richard Harris Law Firm•Las Vegas, NV

5d•Onsite

About The Position

The Client Review and Disbursement Specialist (CRDS) plays a key role in elevating the firm’s client experience, collecting high-quality client reviews, actively increasing the volume of the firm’s client reviews, and supporting an efficient in-person disbursement process. This role serves as the bridge between marketing, case management, and accounting/disbursement, ensuring clients have a smooth, supportive, and professional settlement experience while also increasing the firm’s online reputation through structured review generation. This position is highly client-facing and requires professionalism, warmth, and strong communication skills. The ideal candidate is highly outgoing, relationship‑driven, and comfortable engaging clients both in person and by phone.

Requirements

1 - 3 years of customer service, client relations, or reputation management experience.
Bilingual (English/Spanish) is Mandatory.
Strong people skills; warm, outgoing, professional, persuasive.
Understanding of Google reviews, reputation platforms, and best practices.
Strong verbal and written communication skills.
Highly organized and able to handle feedback sensitively.
Ability to work effectively both independently and as part of a team.

Nice To Haves

Experience in legal, medical, or service-based industries preferred.
Experience with review platforms or CRM tools is a plus.

Responsibilities

Book daily client in-office disbursement appointments.
Gather disbursement materials and present these to clients at the time of their appointment.
Request client reviews for every disbursement appointment and support them in the process.
Explain the review process clearly and help clients submit reviews when needed.
Maintain client review generation SOPs and tack daily, monthly, and quarterly goals.
Assist in the generation of client content by gathering video testimonials (UGC), and photography at the time of each client’s disbursement.
Collaborate with legal teams on disbursement process.
Monitor online platforms and escalate negative feedback appropriately.
Work closely with the Intake and Pre-Litigation teams to ensure client satisfaction.
Provide weekly client review performance reporting.
Attend marketing client events and support with client review generation and client content generation as needed.
Support other marketing functions as needed, including but not limited to client events, marketing meetings, and community events.
Other duties as assigned.