Client Retention Specialist

D&M Auto Leasing • Dallas, TX

125d • $54,000

About The Position

D&M Leasing is growing and currently seeking a Client Retention Specialist/Business Development Center- BDC Representative to join our team.

Requirements

• 2 years of transferrable experience required
• Dealership experience preferred but not required
• Heavy call volume experience of outbound and inbound
• Essential multitasking and stress management skills
• A high sense of urgency and a commitment to making sound decisions
• Effective time management to meet and exceed company metrics and goals
• Self-motivated and independent, not discouraged by receiving no’s on the phone

Responsibilities

• Skillfully handle heavy incoming phone and online inquiries
• High outbound phone work expectations for prospective clients
• Record customer information and feedback in our specialized software system
• Coordinate appointments and follow up with customers who missed appointments
• Maintain an in-depth understanding of our product offerings
• Always uphold strict confidentiality
• Demonstrate professionalism and respect in all interactions, whether on the phone or online

Benefits

• Medical, Dental, Vision, 401k matching
• Highly Rated Dealership- Receiving dealer rater awards, 800 reputation awards, and best places to work awards
• Opportunity for Career Growth
• Ongoing training and development provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees