Client Retention Representative - Cincinnati, OH

Universal Energy Solutions•Cincinnati, OH

19h

About The Position

Universal Energy Solutions is excited to announce an Immediate Hire opening for a Client Retention Representative in Dayton, OH. We are looking for proactive and motivated individuals to join our dynamic team. In this role, you will play a key part in ensuring that our clients receive unparalleled service and support for their sustainable energy needs. Your primary responsibility will be to engage with existing and potential sales customers, addressing their needs, resolving concerns, and showcasing the benefits of our services. Your role will be vital in fostering customer loyalty and promoting long-term engagement with our brand.

Requirements

Exceptional communication and relationship-building skills.
Strong analytical abilities to interpret client data and feedback.
A problem-solving mindset and dedication to delivering outstanding customer experiences.
Capability to work independently as well as collaboratively in a team environment.
Innovative thinking for developing effective client retention strategies.
Availability for immediate hire

Responsibilities

Proactively reach out to clients to gauge satisfaction and collect feedback on our offerings.
Manage interactions with current and new sales customers effectively.
Address inquiries and complaints promptly and professionally to ensure resolution.
Design personalized retention strategies that encourage client renewals and upgrades.
Collaborate with internal teams to provide actionable client feedback and advocate for customer needs.
Analyze client data and retention metrics to identify trends and propose improvements.
Engage in the development and implementation of customer loyalty programs.
Stay updated on industry trends and best practices in customer retention.