Client Retention Representative - Cleveland, OH

Universal Energy Solutions•Cleveland, OH

14h•Onsite

About The Position

Universal Energy Solutions is seeking an enthusiastic and results-driven Client Retention Representative to join their team in Cleveland, OH. In this role, the representative will be instrumental in building and maintaining long-term relationships with clients, ensuring they receive exceptional service and support for sustainable energy solutions. The primary focus will be to engage with existing and new sales customers, addressing their needs, resolving concerns, and promoting the value of services and sales. By fostering effective communication and understanding customer experiences, the representative will help drive customer loyalty and minimize attrition rates.

Requirements

Proven experience in customer service, account management, or a similar retention-focused role, preferably in the energy sector
Excellent communication and interpersonal skills
Strong analytical skills with the ability to interpret data and client feedback
Problem-solving attitude and a commitment to delivering exceptional customer experiences
Ability to work independently as well as part of a team
Creative approach to developing client retention strategies

Responsibilities

Proactively reach out to clients to assess satisfaction and gather feedback on our products and services.
Engaging B2B sales with current and new customers.
Handle inquiries and complaints effectively and professionally, ensuring swift resolution.
Develop personalized retention strategies to encourage client renewals and upgrades.
Coordinate with internal teams to relay client feedback and advocate for customer needs.
Analyze client data and retention metrics to identify trends and suggest improvements.
Participate in the development and execution of customer loyalty programs.
Keep abreast of industry trends and best practices in customer retention.