Client Retention Manager - FISD - Remote

Compass Group•Town of Putnam Valley, NY

4d•$70,000 - $90,000•Remote

About The Position

Flik Independent School Dining has been leading the way in transforming private and independent school foodservice across 300 communities for over four decades. Our passionate team of associates is fully committed to delivering exceptional foodservice experiences every single time. Our meals are crafted from fresh, locally sourced ingredients, supporting sustainable agricultural practices that benefit our communities. But we don't stop at just foodservice – we take it to the next level by offering cutting-edge nutrition education programs that empower students to make smart, healthy choices daily. By combining nutritious meals with comprehensive education, we equip students with the essential tools they need to lead a healthy and thriving life. We believe in nourishing the whole person, creating community through great food and programming, and doing what’s right, every time. We are Nourishing a Brighter Future.Job SummaryThe Client Retention Manager will support Flik Independent School Dining’s account retention objectives by strategically engaging operators, field support, and clients. As a key driver in our overall organic growth, retention is a top priority of our organization. This role will require up to 20% travel.

Requirements

Demonstrate a genuine sense of hospitality, with a commitment to upholding FISD standards in all aspects of the role.
Thrives in a fast-paced environment with the ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.
Exceptional listening, interpersonal, and verbal communication skills.
Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
Maintains composure, professionalism, and discretion when dealing with sensitive client issues.
Takes ownership and accountability, both within and beyond defined job responsibilities.
Creative collaborator with the ability to generate and develop new ideas with colleagues and clients.
Highly proficient in digital design, professional document creation, and AI-driven productivity tools, and effectively interpreting account financials.

Nice To Haves

Bachelor’s degree (BA or BS) required
Demonstrated experience in strategic thinking and developing client-facing proposals/documents.
Ability to read and interpret basic financial information
Excellent verbal and written communication skills.
Advanced proficiency with Microsoft Office Suite and Canva.
Strong creative problem-solving skills and effective time management.

Responsibilities

Partner with the Director of Client Retention, Operations, and Field Support to consistently reinforce FISD’s position as the premier choice in quality, service, innovation, and value.
Support maintenance, updating, and reporting of the client retention dashboard.
Assist with strategic client interviews, relationship strategies, and fresh-eyes reviews.
Contribute to comprehensive Client Retention planning and strategies, including: client WITY (What’s Important to You), stakeholder conversations, operator/account assessments, and creation of Strategic Account Plans
Assist with the account/client rebid process.
Support the development of proposals, vision plans, and presentation materials for contract extensions in partnership with the Director of Client Retention, CCS, Operations, and Regional Support Teams.
Collaborate with the Director of Client Retention and Operations to develop action plans for at-risk accounts for operations to execute.
Support Operations in preparing and updating client communication documents tied to action plans and retention strategies.
Conduct student focus groups for key retention accounts and formulate actionable insights.
Assist Operations teams with Partnership Documents for priority clients.
Facilitate Partnership Meeting Training Sessions for Operations.
Support the preparation of RFP responses for existing accounts.
Assist the Director of Client Retention in executing client correspondence such as bid participation acknowledgments, site tour attendees, and proposal submissions, as well as scheduling client meetings.