Client Retention Coordinator

About the position

The primary purpose and function of the Client Retention Coordinator is to provide outstanding customer service to both internal and external clients, ability to communicate and educate clients on services and goods regarding Wellness Plans, approval to collect payment and cancel Wellness Plans, shows empathy and compassion while communicating with clients of deceased pets.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Educate and negotiate in order to retain Banfield's Wellness Plan clients.
• Utilize various strategic preservation techniques to educate clients about their Wellness Plans.
• Coordinate, if necessary, with hospitals to cancel Wellness Plans (under specific situations).
• Educate Banfield clients in regards to our Wellness Plan terms, conditions, services, and inclusions.
• Document all calls and resolutions using the Client Retention software in PAWS.
• Display a positive and professional attitude towards internal and external clients at all times.
• Respect and partner with fellow associates to achieve positive results within the team.
• Other job duties as assigned.

Requirements

• Associate's degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• One year of Customer Service (Call Center, etc.) experience is required.

Benefits

• Competitive salary with paid time off & holidays.
• Medical, dental, and vision insurance for you and your loved ones.
• Fertility and family-building assistance.
• Paid Parental leave.
• Practice Paid Basic Life Insurance.
• Practice Paid Short- and Long-Term Disability.
• Competitive referral program.
• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
• Commuter Benefits.
• Legal Plan.
• Health Savings Account & Flexible Spending Account.
• Mental health support and resources.
• Paid Volunteering.
• Optimum Wellness Plans for up to three pets.
• Continuing Education allowance & MED hours for eligible positions.
• Student Debt Relief (for full-time DVMs).
• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.