Client Resource Specialist - Food Enrollment
About The Position
The Client Resource Specialist focusing on Food Enrollment primarily supports Hopelink Food Program and clients, as well as providing front desk coverage or support at centers when needed. This position works with clients in-person or via phone to complete annual enrollments, so they are eligible to receive food services. The food enrollment specialist also focuses on processing online applications to complete enrollments. The Client Resource Specialist is one of the first points of contact at the Hopelink Center’s Front Desk and is responsible for warmly greeting and welcoming all visitors. The Client Resource Specialist provides excellent customer service to clients, donors, visitors, and staff. The environment can sometimes be fast paced and busy and other times it can be slower. This position is critical to ensure smooth operation of the center.
Requirements
- Ability to multi-task, problem solve, and be flexible.
- Comfortable with a flexible schedule that may change locations and focus due to coverage needs.
- Ability to stay calm under pressure and de-escalate issues; applies a client-focused, trauma-informed approach.
- Comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds of crisis or trauma including substance abuse, mental health disorders, and/or homelessness.
- Working knowledge of Microsoft Outlook 365 (Outlook, Teams, SharePoint, Word, Excel, and OneNote are used frequently) and ability to learn new software.
- Bilingual candidates are encouraged to apply.
Responsibilities
- Process a high volume of online applications to enroll clients in the Food Program and schedule shopping appointments.
- Connect with clients in-person and via phone to complete food enrollments and follow up on applications.
- Warmly greet all visitors at the front desk. Maintain a friendly and welcoming environment for all guests, participants, volunteers, and donors while providing compassionate service.
- Provide front desk coverage at other Service Centers as necessary.
- Listen for understanding and de-escalate challenging or difficult situations as they arise.
- Answer questions regarding services offered at the Center and make referrals for services within the community.
- Screen clients for services by asking questions to determine eligibility and schedule appointments.
Benefits
- Up to 10 paid vacation and sick days annually and 10 paid holidays
- Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
- Medical, Dental, and Vision benefits after 1 month waiting period
- Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
- Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
- Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
- Annual Performance Reviews with Merit Increase Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
