Front Desk - Client Representative

JEWISH FAMILY AND CHILDRENS SERVICE INC • Phoenix, AZ

2d

About The Position

The Client Representative will act as the front-desk agent for the clinic, providing clerical and intake support necessary for the effective provision of services to clients.

Requirements

• 21 Years of Age
• Verifiable High school diploma or equivalent accredited GED
• Previous work experience in a position requiring significant public contact, preferably in a medical office, computer use, office organization skills, and ability to type 45 wpm.
• Exceptional attendance is mandatory in this position, as continuous front desk and phone coverage is critical to daily operations.

Nice To Haves

• Bilingual Spanish-English preferred

Responsibilities

• Inquires about the client’s health and wellness needs and assist in coordinating those primary care or other supportive services with appropriate JFCS staff or external parties to ensure the client’s whole health is addressed.
• Communicate with JFCS staff as necessary to ensure coordination and follow-through for clients in need of primary care services.
• Schedules client appointments, verifies insurance eligibility when circumstances require, and obtains required authorizations.
• Obtains initial client inquiry information and processes according to office procedures and contract requirements.
• Establishes good working relationships with all referral sources and case managers, while assisting clinical staff when appropriate in obtaining interpreter services.
• Scans and imports all related case material in a timely manner and according to agency procedures.
• Inputs client information and clinical record from referrals into computer billing system for all client accounts.
• Updates computer client file with changes in address, phone number, fee, or any other pertinent information.
• Assists clinical staff in processing appropriate paperwork.
• Monitors services provided to clients through the computer and inputs appointment data for appointment scheduling.
• Answers and coordinates all incoming calls to ensure that calls and clients are taken care of in an effective manner.
• Creates and maintains client electronic charts.
• Schedules initial assessments as appropriate.

Benefits

• Generous Employee Referral Bonuses for both the new-hire and the referring employee.
• Bilingual Salary Differential (English-Spanish)
• Numerous professional development and career growth opportunities.
• Generous paid time off / sick time allocations
• Comprehensive Employee Benefits package, including medical, vision, & dental. Plan choices include PPO, HAS, FSA. Optional STD, LTD, AD&D Life Insurance, as well as Pet Insurance.
• Wellness Coaching
• Employee Assistance Program
• Eligibility for Loan Forgiveness Programs in many positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED