Client Relationship Specialist
About The Position
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.Eurofins Built Environment Testing is seeking a Client Relationship Specialist to join our Naperville site.
Requirements
- Minimum 2-3 years client relationship or customer service experience
- High school diploma or equivalent, further education in biological or chemical science preferred
- Experience in a fast pace work environment
- Strong communication and written skills
- Strong computer knowledge, organizational, and problem-solving skills
- Ability to work independently and as part of a team, self-motivated, adaptable, and a positive and high energy attitude
- Handle moderate stress in a fast-paced environment
- Detail oriented
Nice To Haves
- Lab experience and exposure to environmental industry preferred.
Responsibilities
- Collect samples from on-site drop box
- Unpack and packs shipments and document receipt of sample
- Organize and record samples
- Data entry into LIMS
- Maintenance of the department and lab, including stocking supplies and housekeeping
- Quick hone and email correspondence with clients
- Review analytical reports quickly and accurately
- Scan and send out reports in a timely manner
- Assist with customer services
- Handle interactions with walk-in clients
- Conduct all activities in a safe and efficient manner
- Perform other duties as assigned
Benefits
- excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
