Seasonal, Client Relationship Professional

H&R Block

17d • $16 - $24

About The Position

The Operations and Testing Associate plays a dual role in ensuring operational efficiency and product quality. This position supports day-to-day business operations while actively participating in product testing and quality assurance processes. The ideal candidate is detail-oriented, analytical, and comfortable working across multiple teams to maintain smooth workflows and high product standards.

Requirements

• 1–3 years of experience in operations or QA/testing roles.
• Strong organizational and multitasking skills.
• Familiarity with testing tools and frameworks
• Excellent communication and problem-solving abilities.
• Proficiency in Microsoft Office and data analysis tools.

Nice To Haves

• Technical proficiency in multi-user systems.
• Customer service and/or internal Help Desk-type experience.
• Demonstrated ability to multi-task in a high-activity environment.

Responsibilities

• Assist in planning and executing operational procedures and workflows.
• Monitor and track operational performance, identifying and resolving issues promptly.
• Maintain accurate records, databases, and documentation for compliance and reporting.
• Conduct functional, usability, and regression testing on products and features.
• Perform daily sanity checks and assist in automated and manual testing processes.
• Document test results, report defects, and collaborate with development teams for resolution.
• Support user acceptance testing (UAT) and provide feedback for continuous improvement.
• Collect and analyze operational and testing data to identify trends and improvement areas.
• Prepare reports on KPIs, defect rates, and operational efficiency for management review.
• Recommend process enhancements for both operations and testing workflows.
• Other duties as assigned.

Benefits

• Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees