Client Relationship Professional
About The Position
At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Join Freddie Mac’s dynamic Client Relationship Management (CRM) team and be at the forefront of transforming the housing industry! As a key liaison between Single-Family Seller Engagement and various business units, you’ll champion client needs and contribute to the division’s commitment to excellence. In this pivotal role, you’ll act as an advisor to our seller account management teams, directly engaging with sellers to build strong partnerships and drive growth. If you thrive in a collaborative environment, embrace change, and are motivated by self-direction, this is your opportunity to make a real impact. If you’re passionate about building relationships, driving business growth, and shaping the future of housing, we want to hear from you – apply today and join an organization that’s #makinghomepossible. Our Impact: At Freddie Mac, we’re dedicated to making homeownership possible for millions. Our Single-Family Seller Engagement Relationship Managers are trusted advisors for both internal and external clients, delivering exceptional customer service and innovative solutions. Your contributions will directly influence customer satisfaction, business growth, and Freddie Mac’s mission to lead the housing industry. You’ll work alongside passionate professionals who value teamwork, creativity, and continuous improvement. Your Impact: The talent who joins the team will be a client champion – advocating for our sellers to ensure their needs are met. As a tactical expert, you will provide hands-on support, resolve issues, monitor contracts and manage routine processes to keep operations running smoothly. Foster a positive, high-performing team environment that embraces flexibility, innovation and resourcefulness. The CRM will also be instrumental as a relationship architect – building lasting partnerships with sellers, internal teams and leadership, driving the success of our Account Executives and their designated region/POD by driving tool adoption and executing on strategic plans – ultimately, impacting client happiness and increased sales to Freddie Mac.
Requirements
- 2–4 years’ experience in the primary/secondary mortgage market or equivalent GSE roles
- Proficiency with CRM platforms (Salesforce preferred)
- Skilled in Microsoft Word, Excel, and PowerPoint
- Strong analytical and problem-solving abilities
- Exceptional communication, interpersonal, and organizational skills
- Ability to prioritize and deliver results under tight deadlines
Nice To Haves
- Project management experience is a plus
Responsibilities
- Serve as a trusted advisor to account executives, supporting meeting preparation, execution, and follow-up
- Demonstrate flexibility and adaptability in a fast-paced, changing environment
- Collaborate on strategic account planning and execution for optimal results
- Maintain high satisfaction levels with clients, account executives, and cross-functional teams
- Provide tactical support, issue resolution, and contract management
- Embrace a team-oriented culture focused on client success and continuous improvement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
