Client Relationship Manager

DGA Security • New York, NY

139d

About The Position

DGA Security is looking for an experienced Client Relationship Manager to join our Account Management team. If you are looking for a company that will offer you the extensive training required to make an impact on our business, please read on. As a member of our Account Management Team, you will support our existing clients through best-in-class customer service. You will engage with a wide range of high-end/high-risk clients, that include luxury retail, property management, art galleries and hospitality. You will focus on delivering exceptional service, driving client satisfaction, and identify growth opportunities through consultative engagement.

Requirements

• Over 4 years of client-facing relationship management experience, with a background in sales and high-end customer service.
• Proven ability to negotiate effectively with clients both in person, telephone and virtual platforms ensuring mutually beneficial outcomes.
• Exceptional communication and interpersonal skills, paired with strong computer proficiency and meticulous attention to detail.
• Thrives in a fast-paced environment, demonstrating the ability to multitask, think quickly and adapt to evolving challenges throughout the workday.
• Experienced in engaging with a diverse range of clients, from individual business owners to senior corporate executives.
• Bachelor’s degree preferred.

Responsibilities

• Evaluate customer needs and collaborate with team members and management in order to identify proper solutions based on the portfolio of products and services.
• Collaborate cross-functionally with Sales and Operations teams to deliver tailored solutions and resolve client issues efficiently.
• Monitor account health and lead quarterly business reviews (QBRs) to demonstrate value and drive retention.
• Create follow-up tasks, generate proposals and administer all facets of the account and sales process utilizing Salesforce.com and alternate software for efficiency.
• Identify additional service opportunities, contributing to revenue growth and client success.
• Serve as the primary point of contact for enterprise accounts, ensuring consistent communication and proactive support.
• Propose and negotiate contract extensions, rate adjustments, and revised agreement terms to align with client needs and business objectives.
• Conduct site visits to client locations across New York city and surrounding metro area.
• Lead ongoing reviews of client processes and procedures to identify improvement opportunities and ensure operational efficiency.
• Complete system implementation for client relocations, including on-site surveys, solution design and coordination of set up and client locations.
• Act as an escalation resource for the Customer Care Team, addressing unresolved client challenges and ensuring timely, effective resolutions to maintain high satisfaction levels.
• Partner with the Finance Team to conduct account reviews for clients at risk of service suspension, balancing business objectives with client relationship considerations.

Benefits

• Comprehensive health insurance including medical, dental and vision coverage.
• 401(k) Retirement Savings Plan with Employer Match
• Exclusive Corporate Discounts
• Commuter Benefits
• Company Paid Life Insurance
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees