Client Relationship Manager

Freeman-posted about 1 year ago
Full-time • Mid Level
Jupiter, FL
Administrative and Support Services
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The Client Relationship Manager at Freeman is responsible for developing and maintaining relationships with both new and existing clients, focusing on sales and customer service. This role involves processing orders, managing billing, and ensuring excellent service delivery while working closely with logistics teams. The position supports the Client Relationships group under the Growth (Sales) team and allows for a hybrid work schedule, requiring in-office and/or show-site presence 2-3 days per week.

  • Perform outbound sales calls, including cold calling, lead follow-up and sales qualification to ascertain affiliate requirements
  • Prospect customers through cold call sales and referrals
  • Up-sell current customers
  • Develop and present verbal and/or written proposals to potential clients
  • Quote prices and credit terms in compliance with Freeman policies and procedures
  • Act as primary representative for assigned accounts taking each account through the Freeman Sales Cycle
  • Attend industry events to earn business
  • Re-sign existing business
  • Produce and review orders with operational personnel
  • Confirm jobs and request necessary information to prepare service plan requirements
  • Supervise jobs on site as required
  • Responsible for event job costing
  • Manage problems quickly, efficiently, and effectively to meet customer's needs
  • Respond to customer complaints and handle payment collection process as required
  • Prepare business transaction reports
  • Record activities in company provided CRM system
  • Receive and process orders taken in company inventory/invoicing data systems
  • Submit an itemized expense report for approval per company policies
  • Develop and maintain strong working relationships with branch operations
  • Conduct site inspections as necessary or requested, be on site for set up as needed
  • Collect payment information from customers and perform proper approval verification
  • Conduct follow up calls to customers to ensure service excellence
  • Perform other duties as may be assigned
  • Bachelor's degree preferred, High School Diploma or Equivalent with relevant work experience required
  • 3 or more years of related sales experience
  • Proven ability to successfully manage their own book of accounts in the profitable production of revenue opportunities totaling approximately $500 thousand or more
  • Knowledge of sales systems such as TSS and Salesforce.com is required
  • Working knowledge of all Microsoft Office Software applications
  • Excellent customer service and organizational skills are required
  • Medical, Dental, Vision Insurance
  • Tuition Reimbursement
  • Paid Parental Leave
  • Life, Accident and Disability
  • Retirement with Company Match
  • Paid Time Off
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