Client Relationship Manager

ARL Bio Pharma•Oklahoma City, OK

11d•Onsite

About The Position

As a Client Relationship Manager at ARL Bio Pharma, you'll play a key role in connecting clients with the pharmaceutical testing services and technical knowledge that drive their success. You'll serve as the primary liaison between clients and our laboratory teams, guiding the sample submissions, managing accounts, and ensuring every client receives timely, accurate, and professional support. This role is a great fit for individuals who are detail-oriented, customer-focused, and excited to grow in the scientific and/or pharmaceutical industry. Ideal candidates are recent college graduates or early-career professionals with experience or coursework in science, customer relations, or technical communication. The Company is subject to certain federal regulations and directives regarding a drug free workplace and all employees are subject to drug and alcohol testing, including random testing. Possession of a medical marijuana license will not excuse you from the testing process, or the consequences of testing positive for marijuana. Work Schedule: This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m. 100% Company-paid Medical, Dental and Vision insurance Free lunch every day Company matching 401K retirement Gym Membership Generous Paid Time Off and Paid Holidays

Requirements

Bachelor's Degree from a four-year program
Excellent personal relations skills
Excellent written and verbal communications skill
Prior laboratory experience preferred
Strong organization, communication, and problem-solving skills
Ability to present information or respond to inquiries from groups of managers, associates, and customers
Proficient typing skills and PC literate
Familiarity with Microsoft Office programs
Dependable with strong attention to detail and accuracy

Nice To Haves

Prior laboratory experience preferred

Responsibilities

Be an advocate for our client base
Liaison with internal departments to identify, research, and facilitate the resolution of customer concerns
Set up and maintain client accounts
Act as the liaison between clients and our labs
Serve as a resource to clients regarding test requirements, sample submission, and other laboratory policies and procedures
Maintain test catalog and other internal databases
Assist clients with web portal navigation
Assist accounting with pricing discrepancies and implement resolutions
Perform data entry
Assist accessioning with submission form interpretation
Perform other duties as required to meet client needs
Adherence to all ARL policies, procedures, protocols, and practices