Client Relationship Manager

The Strickland Group•Greensboro, NC

2d•Remote

About The Position

Join Our Team as a Client Relationship Manager – Cultivate Strong Partnerships and Drive Client Success! Are you passionate about building meaningful relationships, enhancing client satisfaction, and delivering exceptional service? We’re looking for a proactive and people-focused Client Relationship Manager to join our dynamic team. In this role, you’ll be the key liaison between our organization and our clients—ensuring a positive, results-driven experience every step of the way. Why You’ll Love This Role 💼 Supportive Onboarding & Training: Whether you’re a seasoned client manager or just starting out, we provide comprehensive training and tools to help you succeed. ⏰ Flexible Work Options: Full-time or part-time roles available with remote flexibility. 📈 Professional Growth: Clear pathways for advancement into leadership, business development, or strategic account management roles. 💰 Competitive Compensation: Base salary plus performance-based bonuses and incentives.

Requirements

Exceptional communication and interpersonal skills
Strong problem-solving and conflict-resolution abilities
Organized, detail-oriented, and capable of managing multiple client accounts
A service-oriented mindset with a focus on client success

Nice To Haves

Experience in account management, customer service, or client relations is a plus (but not required)

Responsibilities

Build and nurture strong, long-term relationships with clients.
Serve as the primary point of contact, ensuring client needs are met with excellence and care.
Understand client goals and collaborate with internal teams to deliver tailored solutions.
Monitor client satisfaction, resolve issues, and continuously improve the client experience.
Track account activity, prepare performance reports, and recommend improvements.
Identify opportunities for upselling, cross-selling, and deepening client partnerships.