Client Relationship Manager

Cognizant Technology Solutions•Carmel, IN

46d•Hybrid

About The Position

Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. CRM will serve as the primary point of contact for assigned clients. They support and report into the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience by conducting client meetings. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. In this role, you will Build trusted relationships with client stakeholders Understand the client, issues, and priorities Work with clients to define their problems and co-create solutions Drive RFPs / proactive bids with regards to renewals, extensions, and expansion Track of Insurance industry trends relevant to client business and bring forth proactive ideas and solutions Serve as the day-to-day point of contact for the clients Responsible for backlog growth including renewals and extensions of current engagements Lead the onsite project teams and ensure they are understand the client environment We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3-4 days a week in a client office in Carmel, Indiana or Cognizant office. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Requirements

15+ years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry, within Insurance vertical.
Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account
Excellent ability and aptitude to influence and communicate effectively with business stakeholders up to the C-Suite
Ability to interface at all levels of an organization
Excellent oral and written communication skills and executive presentation and persuasion skills are required
Bachelor's degree or equivalent experience

Nice To Haves

MS or MBA degree
Strong background in a project environment and application development in the Insurance vertical. Experience with Property and Casualty experience is a plus.
Proven track record to contribute to new business development efforts and to lead and handle multiple tasks in a dynamic environment
Must be detail oriented and able to manage and maintain all facets of complex assignments.
Demonstrable problem-solving abilities with the skills to identify strategic solutions to business problems that have enterprise-wide implications.
Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences

Responsibilities

Build trusted relationships with client stakeholders
Understand the client, issues, and priorities
Work with clients to define their problems and co-create solutions
Drive RFPs / proactive bids with regards to renewals, extensions, and expansion
Track of Insurance industry trends relevant to client business and bring forth proactive ideas and solutions
Serve as the day-to-day point of contact for the clients
Responsible for backlog growth including renewals and extensions of current engagements
Lead the onsite project teams and ensure they are understand the client environment