Client Relationship Manager - Seattle

FusionTek • Federal Way, WA

50d • Remote

About The Position

FusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses. As we continue to expand our services, we are eager to find a Client Relationship Manager who embodies our core values: Teamwork: We achieve our goals collaboratively. Growth Mindset: We are focused on continuous improvement for our team members and our clients. Integrity: We operate with transparency and prioritize the needs of our clients. Ownership: We take responsibility for our work and ensure commitments are fulfilled. In this role, you will be tasked with ensuring an exceptional experience for the clients in your portfolio. This includes managing all technical configurations and acting as the primary advocate for your clients within our organization. You will also be responsible for addressing any service delivery or communication concerns that may arise. As a Client Relationship Manager, you will collaborate with sales and leadership to leverage opportunities for growth and business expansion within your accounts, significantly impacting our overall success. This role is primarily remote, with occasional travel for client meetings or events required. Candidates must be located in the greater Seattle area and have reliable high-speed internet access.

Requirements

• Candidates must be located in the greater Seattle area
• Have reliable high-speed internet access

Responsibilities

• Build and maintain strong relationships with clients to foster loyalty.
• Encourage contract renewals and service expansions.
• Address and resolve any technical issues or recurring problems.
• Monitor the health of client accounts and mitigate risks for at-risk clients.
• Participating in weekly L10 team meetings.
• Assessing the status of potentially at-risk clients.
• Reviewing case studies and working with teams to implement solutions.
• Updating client accounts and documentation.
• Coordinating updates on ongoing projects with Project Managers.
• Conducting onsite or virtual visits with clients as needed.
• Identifying and addressing client issues promptly.
• Sharing client feedback with internal teams to enhance service quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 51-100 employees