Client Relationship Manager (North East US)

Element Fleet Management

4d • Remote

About The Position

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the Role We’re looking for a client-focused relationship builder to join our team as Client Relationship Manager. In this role, you will support a rapidly growing new fleet program with a large last mile delivery client. You will build and maintain positive client relationships within an assigned territory by working closely with business owners and gathering feedback. You will also train and educate clients on program offerings to drive satisfaction and continuous improvement.

Requirements

• BS or BA in business or related field required.
• 3–5 years of relevant customer service or client account management experience.
• Ability to manage multiple tasks simultaneously in a rapidly changing, fast-paced environment.
• Strong critical thinking skills to offer creative solutions to meet client needs.
• Excellent verbal and written communication skills.
• Ability to travel upon request.
• Candidates must reside in PA, NJ, NY, CT, RI, MA, VT, NH, or ME to be considered for this role.

Nice To Haves

• Demonstrated broad business perspective with proven strategic analytical skills.
• Demonstrated ability to successfully present to customers and senior management.
• Ability to effectively interact at all levels of an organization.
• Detail-oriented, proactive, and client-focused working style.

Responsibilities

• Build positive client relationships in an assigned territory.
• Proactively consult on customer needs, customer education, and analysis on products and services while recommending cost saving solutions.
• Manage processes to optimize fleet productivity.
• Utilize tools to effectively communicate with an assigned territory through multiple communication channels.
• Partner with Growth Initiative teams in the development and implementation of account growth strategies to meet objectives.
• Educate and train customers on product offerings, available technologies, and resources.
• Take ownership of client issues and apply critical thinking, problem solving, and root cause analysis to identify solutions.
• Conduct periodic surveys, analyze results, and create action plans to ensure continuous improvement and client satisfaction.
• Partner with operational teams and provide feedback on client satisfaction and identified areas of improvement.

Benefits

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees