Client Relationship Manager

Latham & Watkins LLP • New York, NY

12d • Hybrid

About The Position

The Client Engagement Manager is an integral part of Latham’s Business Development team. This role will be responsible for managing and enhancing the firm's global client relationships , while collaborating with the lead relationship partners and the core teams to develop, implement, and track annual plans, acting as a driving force to develop annual goals and supporting objectives, ensuring actions are agreed, allocated and delivered, and holding team members accountable . This role will be located in our New York office . Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Requirements

• Exhibit the ability to work both independently and collaboratively within a team
• Demonstrate excellent research, analytical, and project management skills
• Possess strong attention to detail and superior written and oral communication skills
• A Bachelor’s degree or equivalent
• A minimum of five (5) years of experience in a client relationship management role, preferably
• A minimum of seven (7) years of relevant cumulative experience

Responsibilities

• Actively monitoring relationship maps, fostering regular dialogue with key contacts and develops new relationships across the client businesses, and liaising with internal stakeholders to coordinate client-specific activities as part of the “cohort” approach to the clients
• Developing and implementing account plans for the relevant portfolio of clients, leveraging industry research, partnering with our Tactical Opportunities team, and using competitor analysis to inform strategies
• Acting as a member of the department leadership team, driving agendas for internal team meetings, capturing and following up on action points, collaborating with other client team leaders and beyond to seek out and implement best practices for the client team portfolio
• Preparing regular financial and non-financial reports for clients and internal audiences, interpreting data to inform decision-making, collaborating with the Firm's commercial team to monitor financial performance, efficiently addressing challenges, and proactively suggesting augmentations to commercial terms
• Building and maintaining relationships with client contacts, identifying opportunities to add value to the client relationship, working to spot opportunities for revenue generation and leverage firm collateral to win work
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees