Client Relationship Manager (BLDI)

WASEYABEK DEVELOPMENT COMPANY LLC-posted about 18 hours ago

Full-time • Mid Level

Grand Rapids, MI

51-100 employees

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BLDI Environmental Engineering is a full-service environmental consulting firm headquartered in Grand Rapids, Michigan. Founded in 1991, BLDI continues to provide progressive, professional, and practical consulting services. We offer straight-forward, cost-effective solutions to environmental issues. BLDI is proud of our steadfast reputation for meeting or exceeding our client’s expectations, resulting in repeat projects with longstanding customers. BLDI is part of a portfolio of companies managed Waséyabek Development Company, LLC (WDC), a legal entity, created and wholly owned by the Nottawaseppi Huron Band of the Potawatomi (NHBP), a federally recognized Indian Tribe. WDC is committed to fostering the development of a stable, diversified economy for the Band which will contribute to its long-term wealth and economic self-sufficiency while managing risk and creating quality employment opportunities. Members of NHBP or other federally-recognized tribes are encouraged to apply. Purpose of the Role The Client Relationship Manager is responsible for building and maintaining strong, trusted relationships with clients across all BLDI service areas. This role is centered on presence, reliability, and proactive communication, ensuring clients feel supported, informed, and confident in their partnership with BLDI. Serving as a primary external face of the company, the Client Relationship Manager maintains regular in-person engagement, identifies opportunities, strengthens long-term relationships, and supports consistent, high-quality client experiences. This position is designed to grow over time and may evolve into a future sales leadership role.

Build and deepen relationships with clients across banking, real estate, development, municipal, federal, oil and gas, and businesses managing UST and AST assets
Serve as a primary relationship contact for clients navigating environmental risk, compliance, and long-term site responsibilities
Maintain consistent visibility through onsite visits, meetings, and regular communication
Develop familiarity with UST and AST ownership considerations, compliance drivers, and remediation concerns to anticipate client needs
Understand client workflows, operational pressures, and regulatory timelines to proactively identify opportunities
Act as a dependable, responsive point of contact clients can rely on for clarity and follow-through
Identify and support opportunities across BLDI’s service lines including Environmental Due Diligence, Remediation, and Federal work
Assist with proposal development, including scoping coordination, messaging, client strategy, and follow-up
Manage and grow a portfolio of key client relationships with responsibility for retention and expansion
Track client activity, opportunities, and outcomes using CRM tools and provide regular updates to leadership
Represent BLDI at industry events, networking functions, and client-facing engagements
Share client insights, market feedback, and upcoming opportunities with Directors, Project Managers, and leadership
Coordinate with technical teams to ensure client needs, expectations, and timelines are clearly understood
Support continuous improvement by relaying client feedback and market trends
Partner with marketing and leadership on outreach, engagement strategies, and account planning

Minimum 6 years of experience in a relationship-driven, client-facing role such as sales, business development, account management, or professional services
Strong interpersonal skills with a natural ability to build trust and rapport
Highly organized with strong follow-through and time management skills
Comfortably representing services at a high level and learning technical offerings over time
Effective and professional communicator across phone, email, written correspondence, meetings, and presentations
Willingness and ability to travel regularly for face-to-face client engagement
Ability to pass a drug screen and extensive background investigation, including but not limited to personal and professional financial history, nationwide criminal record search, credit check and other relevant background information deemed necessary by WDC.

Experience in environmental consulting, banking, real estate, development, energy, or related industries preferred but not required

This role includes a competitive base salary and an incentive or commission structure tied to performance, relationship growth, and business development outcomes. Compensation will align with experience, responsibility, and long-term growth potential within the organization.

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