Client Relationship Manager

Cognizant•San Francisco, CA

1d•$140,000 - $160,000•Hybrid

About The Position

We are seeking an experienced Client Relationship Manager (CRM) to join our team, focused on driving growth. This role is ideal for someone responsible for overall relationship management of accounts over $30Mn portfolio. Building strong client relationships, ensuring satisfaction by acting as the main point of contact, resolving issues, understanding needs, and identifying new opportunities to boost loyalty and footprints across the portfolio.

Requirements

Strong experience of working in Technology sector with over $30 Mn budget
10+ Years of experience in Customer Management roles
Graduate/Post Graduate Qualification
Strong track record of managing programs and portfolio
Demonstrated portfolio growth with improved profitability

Nice To Haves

Understanding of latest Technology Domains and GenAI/ML will be added advantage.

Responsibilities

Relationship building: Cultivate strong, long-term relationships with key clients through regular communication and regular connect by being onsite at least 3 days a week. Responsible for the overall P&L of the allocated portfolio of accounts.
Engagement Governance: Ensure that the delivery teams are carrying out regular MBR/QBR and actions are being tracked. Understand client feedback and ensure that the feedbacks are incorporated in the engagements by delivery teams
Align with customer strategies: Build strong rapport with the customer stakeholders and understand their strategies and key investment areas. Create account plans to align with the customer priorities
Contract management: Ensure all SoW/PO are properly followed up for signatures. Become single point of contact for all contractual & commercial discussions with the customer stakeholders.