Client Relationship Manager - Insurance - Portsmouth, NH

Cognizant•Portsmouth, NH

1d•Hybrid

About The Position

Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin. In this Role, you will: Drive profitable growth through identifying and leading all aspects of the closure of new, renewal, and expansion opportunities in the Insurance sector Develop client engagement strategies and quantify costs of pursuit Lead accountability against Measurable Revenue/Profit Growth within set timelines Review the account metrics with the delivery, operations, and finance teams on regular basis Be part of senior management reviews for the performance metrics of the account Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and implement it at account level Focus on developing a plan to increase the visibility of Cognizant in the account relationship and in the Insurance industry Work Model: We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Portsmouth, NH. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Requirements

Minimum 15+ years in the Insurance domain, in a client facing role or account leadership role, in an IT professional services or management consulting firm
Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment
Strong experience with the global service delivery model
In-depth understanding of business problem domain, technology, and services solution domains for the targeted industry vertical
A strong performance track record of leading different portfolios-ranging from sales, new sales, programs, and existing annuity business
Ability to navigate a large organization, work in a multifaceted matrix and have the power of persuasion through content and confidence
Ability to lead a client P&L of at least 30 million dollars, including reporting and metric assessment for the account
The ability to conceptualize, analyze, build blueprint for business transformations and present solutions in the Insurance domain
Bachelor’s Degree
Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.

Nice To Haves

MS or MBA degree
Strong background in a project environment and application development
Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
Must be detail oriented and able to manage and maintain all facets of complex assignments
Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences

Responsibilities

Drive profitable growth through identifying and leading all aspects of the closure of new, renewal, and expansion opportunities in the Insurance sector
Develop client engagement strategies and quantify costs of pursuit
Lead accountability against Measurable Revenue/Profit Growth within set timelines
Review the account metrics with the delivery, operations, and finance teams on regular basis
Be part of senior management reviews for the performance metrics of the account
Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and implement it at account level
Focus on developing a plan to increase the visibility of Cognizant in the account relationship and in the Insurance industry