Client Relationship Manager III

Cox Automotive • Carmel, IN

110d • $65,000 - $98,300

About The Position

As a subject matter expert in fleet operations, the Client Relationship Manager III serves as the primary point of contact for assigned clients. This role blends industry knowledge, data analysis, financial acumen, and technology to ensure internal operations align with client success. Supporting the maintenance management product line, where the CRM acts as a Trusted Advisor, leveraging insights to improve the performance of our client's commercial fleet. The Client Relationship Manager III is a strategic role focused on optimizing commercial fleet operations for national clients. This position is central to Cox Automotive Mobility's mission of driving client growth and retention through operational partnership, data-driven insights, and high-touch service.

Requirements

• Bachelor's degree in a related discipline and 4 years' experience in a related field.
• A master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field may also be acceptable.

Responsibilities

• Serve as the main liaison for assigned clients, ensuring alignment with business objectives.
• Conduct regular business reviews and share fleet maintenance metrics.
• Lead client calls and cross-functional meetings to drive performance and accountability.
• Act as the escalation point for client concerns, coordinating resolution and safeguarding relationships.
• Track and analyze key performance indicators (KPIs), including federal inspection compliance, preventative maintenance timeliness, on-road failures, and spend analysis.
• Maintain and report on service level agreements (SLAs) and audit results.
• Provide proactive updates on operational status, product enhancements, and service issues.
• Collaborate with internal teams (operations, product, implementation) to meet client needs.
• Identify and mitigate process gaps; recommend improvements for efficiency and effectiveness.
• Ensure adherence to procedural controls and objective performance metrics.
• Monitor customer satisfaction and maintain awareness of evolving client needs.

Benefits

• Flexible vacation policy allowing employees to take as much vacation with pay as they deem consistent with their duties.
• Seven paid holidays throughout the calendar year.
• Up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: Bachelor's degree