CLIENT RELATIONSHIP MANAGER II (328B121725)

Infinite Campus•Minneapolis, MN

5d•$90,000•Onsite

About The Position

The Client Relationship Manager II will manage a portfolio of medium-complexity or strategic accounts, ensuring renewals, upsells, and client satisfaction. They will identify growth opportunities, drive product adoption, and act as a strategic advisor through health checks and business reviews. This role involves monitoring usage and sentiment, mitigating churn risks, and coordinating internal and client stakeholders to achieve deliverables. Additionally, they will prepare executive-level summaries and occasionally travel for on-site consultations and workshops. This position is suited for someone with 3–5 years of experience in customer success or account management, particularly with proven outcomes in growth and retention. The ideal candidate should be comfortable engaging with executive-level audiences, possess strong communication and facilitation skills, and have experience in program/project management. They should also be adept at balancing strategic and tactical responsibilities across multiple accounts.

Requirements

3–5 years of experience in customer success or account management
Proven outcomes in growth and retention
Comfortable engaging with executive-level audiences
Strong communication and facilitation skills
Experience in program/project management
Adept at balancing strategic and tactical responsibilities across multiple accounts
Technical fluency and competency-level product knowledge
Expertise in data-driven account planning, including usage analytics and risk management
Familiarity with public sector procurement and K–12 regulations
Strong executive communication, stakeholder alignment, and documentation skills
Ability to influence cross-functional teams
Maintain a consultative mindset