Client Relationship Manager I

BlueCross BlueShield of South Carolina•Columbia, SC

2d•Onsite

About The Position

Serves as the day to day lead in the client issues, service resolution of assigned accounts. Works with management and internal stakeholders on client specific or departmental initiatives. Description Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at 4101 Percival Road, Columbia, SC 29229. What You Will Do: Serves as the internal day to day client account manager, working with Consultants, Client Advocates, NA Operations and Support, Reporting Medical Management, Product Development. etc. and Partner Plan Account Managers to meet client needs and resolve client issues. Participates in the implementation of new clients. Assists in the assessment of client specific benefits to determine set up in the Group Library ensuring coded correctly. Monitors key deliverable dates related to marketing. Trains clients and consultants on E bill. Handles escalated or system problems identified by the Account Advocates. Assures quality including accuracy of SBCs, Benefit Booklets and other client/member facing materials before submission to the client.

Requirements

Required Education: Level and Degree Type: Bachelor's.
Required Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience.
Required Work Experience: 4 years of experience in an account management environment in a support role and/or in a client facing or professional role in an area that supports client management (claims, customer service, membership, product development, etc.)
Required Skills and Abilities: Excellent written and oral communication skills.
Good analytic and problem-solving skills.
Ability to work independently.
Knowledge of health care and health benefits
Required Software and Other Tools: Microsoft Office.
Required Licenses and Certificates: SC Life and Health Insurance License (within 6 months of hire)

Nice To Haves

Preferred Licenses and Certificates: Certified Employee Benefit Specialist (CEBS).

Responsibilities

Serves as the internal day to day client account manager, working with Consultants, Client Advocates, NA Operations and Support, Reporting Medical Management, Product Development. etc. and Partner Plan Account Managers to meet client needs and resolve client issues.
Participates in the implementation of new clients.
Assists in the assessment of client specific benefits to determine set up in the Group Library ensuring coded correctly.
Monitors key deliverable dates related to marketing.
Trains clients and consultants on E bill.
Handles escalated or system problems identified by the Account Advocates.
Assures quality including accuracy of SBCs, Benefit Booklets and other client/member facing materials before submission to the client.