Client Relationship Manager- BFSI
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About The Position
The Client Relationship Manager (CRM) plays a crucial role in the commercial operations of Cognizant's IT and Consulting Business, particularly within the Banking and Financial Services (BFS) sector. This position involves acting as a business owner for assigned accounts, managing day-to-day activities, and overseeing the profit and loss (P&L) of these accounts. The CRM collaborates with delivery teams to enhance project backlogs, optimize resource allocation, and navigate scope changes to meet client expectations. Key performance indicators for this role include margin, revenue, client satisfaction, and employee retention, with specific measures related to renewal win rates and account profitability.
