Client Relationship Coordinator

ARL Bio Pharma•Oklahoma City, OK

51d•Onsite

About The Position

Client Relationship Coordinators are responsible for acting as a liaison between clients and ARL Bio Pharma. The position assists with account management, responds to sample inquiries, resolves complaints, and performs other tasks as assigned. Occupations matching closely with this position are Customer Service, Sales Support Specialists, Retail Salesclerks, Laboratory Technicians, and Pharmacy Technicians. This is an ideal job for a recent college graduate beginning their professional career and wanting to apply what they have learned. There is potential for promotion to Technical Sales after sufficient training and effective performance indicating an aptitude for developing relationships and problem-solving. The Company is subject to certain federal regulations and directives regarding a drug free workplace and all employees are subject to drug and alcohol testing, including random testing. Possession of a medical marijuana license will not excuse you from the testing process, or the consequences of testing positive for marijuana.

Requirements

Bachelor's Degree from a four-year program
Excellent personal relations skills
Excellent written and verbal communications skill
Prior laboratory experience preferred
Strong organization, communication, and problem-solving skills
Ability to present information or respond to inquiries from groups of managers, associates, and customers
Proficient typing skills and PC literate
Familiarity with Microsoft Office programs
Dependable with strong attention to detail and accuracy

Nice To Haves

Prior laboratory experience preferred

Responsibilities

Be an advocate for our client base
Liaison with internal departments to identify, research, and facilitate the resolution of customer concerns
Set up and maintain client accounts
Act as the liaison between clients and our labs
Serve as a resource to clients regarding test requirements, sample submission, and other laboratory policies and procedures
Maintain test catalog and other internal databases
Assist clients with web portal navigation
Assist accounting with pricing discrepancies and implement resolutions
Perform data entry
Assist accessioning with submission form interpretation
Perform other duties as required to meet client needs
Adherence to all ARL policies, procedures, protocols, and practices