Client Relationship Consultant 2
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About The Position
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset. Strong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer's unique goals and needs. This role involves building and fostering relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences. The consultant identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients. Maintaining a working knowledge of consumer and business banking products and services, including digital products and services, is essential. The position also requires providing a consistent optimal client experience, including greeting clients and processing basic transactions. Additionally, the consultant develops collaborative partnerships with branch team members and partners to best serve clients, opens new consumer and business accounts, completes service requests, and submits credit applications. Proactively educating clients on emerging and self-service digital products and services to assist with meeting their financial needs is a key responsibility. The consultant leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy. This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements may result in a rescission of your offer or termination of employment.
