Client Relationship Consultant 2 (Banker) - Southern Highlands Smiths

U.S. Bank • Las Vegas, NV

23h • Onsite

About The Position

At U.S. Bank, Client Relationship Consultants are integral to building and fostering strong customer relationships. This role involves engaging clients through various channels, including in-person, by appointment, and virtually, with a strong emphasis on a digital-first mindset. Consultants are responsible for providing expert counsel, assessing and addressing customers' banking needs, and processing account information. They educate clients on available deposit and loan products and services, recommending solutions tailored to each customer's unique financial goals. Maintaining a comprehensive understanding of consumer and business banking products, including digital offerings, is crucial. The position requires delivering a consistently optimal client experience, which includes greeting clients and handling basic transactions. Consultants are expected to collaborate effectively with branch team members and partners to ensure excellent client service. Key duties also include opening new consumer and business accounts, fulfilling service requests, and submitting credit applications. Proactive education of clients on emerging and self-service digital products is a core responsibility, as is leveraging resources and technologies for operational excellence. This position mandates National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, which includes criminal background and credit checks.

Requirements

• High school diploma or equivalent
• Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training
• Subject to the required NMLS registration process, which includes a criminal background and credit check.
• Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Nice To Haves

• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Proven customer service and interpersonal skills
• Experience with using and demonstrating digital products and self-service technologies
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
• Experience in the financial services industry preferred

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Maintains a working knowledge of consumer and business banking products and services including digital products and services.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develops collaborative partnerships with branch team members and partners to best serve clients.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.
• Requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Incentive and recognition programs
• Equity stock purchase
• Pension

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees